Refund & Return Policy

At Tradexia, customer satisfaction is our top priority. We stand behind the quality of our jewelry and aim to make your shopping experience safe, smooth, and worry-free.

✅ Return & Exchange Policy:

  • You may request an exchange or return within 7 days of receiving your order.

  • To be eligible, the item must be:

    • Unused and in original condition

    • In its original packaging

    • With all tags and seals intact

❌ Non-Returnable Items:

  • Items that have been used, worn, damaged, or altered

  • Custom or personalized jewelry

  • Sale or discounted items

🔁 How to Request a Return or Exchange:

  1. WhatsApp us at 0328-1993402 with your order number and reason for return.

  2. Our support team will guide you through the process.

  3. Once approved, you’ll be required to securely send the item back to our return address.

  4. After inspection, we will offer:

    • A replacement

    • Store credit

    • Or a refund (as applicable)

💵 Refunds (if applicable):

  • Refunds (if eligible) will be processed within 5-7 working days after item inspection.

  • Refunds are made via bank transfer or the original payment method.

  • Shipping charges are non-refundable.

📦 Shipping Costs:

  • Customers are responsible for return shipping charges unless the product received was damaged or incorrect.

For any questions or assistance, feel free to contact us via WhatsApp at 03338487777.
Thank you for shopping with Tradexia — where your satisfaction matters.